Return and Refund Policy

Return and Refund Policy

At Flomount International LLC, we are committed to providing high-quality OEM-listed products. If you are not entirely satisfied with your purchase, you may take advantage of our return policy as outlined below.

1. Eligibility for Refunds and Exchanges

To be eligible for a return, the following conditions must be met:

• • The item must be returned within 30 days from the date of delivery.
  • The item must be unused, in its original packaging, and in the same condition as when received.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or special-order items
• Used, installed, or damaged products
• Consumables (e.g., filters, cartridges) that have been opened or used

3. Return Process

Step 1 – Contact Us

Email us at inquiries@flomount.com or call +971 56 111 1958 to initiate the return process. Please provide your order details and the reason for return.

Step 2 – Return Approval
Once your return request is approved, we will send you detailed return instructions.

Step 3 – Ship the Item
You are responsible for the return shipping costs, unless the return is due to a defect or error on our part.
Ensure the item is securely packaged to prevent damage during transit.

Step 4 – Inspection and Refund
Once we receive and inspect the returned item, we will process your refund within 10 business days to the original payment method.

4. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at inquiries@flomount.com or call +971 56 111 1958
• We will arrange for a replacement or issue a full refund, including any applicable shipping costs.

5. Exchanges

We offer exchanges for eligible products. To request an exchange:

• Follow the return process above.
• Specify the product you want in exchange.
• Exchange requests are subject to product availability.

6. Refunds

Refunds will be issued to the original payment method used at the time of purchase.

Please note:

• Refunds may take up to 10 business days to appear in your account, depending on your payment provider.
• Shipping fees are non-refundable, unless the return is due to our error or a defective product.

7. Contact Information

For any questions or assistance regarding returns, please contact us:

Email: inquiries@flomount.com
Phone: +971 56 111 1958
Address: Floor 5, Block A, W8 Building, DAFZA, Dubai, U.A.E.